POLICIES

 

SERVICE RE-DO:

I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your haircut or hair color, let me know within 7 days your visit and I'm happy to correct the issues with no additional charge. 

RETAIL RETURN:

Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 60 days from you initial purchase. 

FUTURE APPOINTMENT CANCELLATION:

In order to continue to provide the best possible scheduling options for my guests, I require 24 hours notice should you need to cancel your visit with me. Should you cancel your appointment with less than 24 hours notice, a $20 rebooking fee does apply and will be due before a new appointment is scheduled.  

NEW CLIENTS:

I understand things come up and appointments sometimes need to be rescheduled. For first time clients I only allow appointments to be moved twice. I won't be able to rebook you after moving your first visit with me more than twice out of respect for myself and my time. 

CONFIRMATION NOTIFICATIONS:

As a courtesy, my scheduling system will send out an email and text (SMS) to confirm your scheduled appointment at least one business day prior to your appointment. If I or my scheduling system are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation fees.

ARRIVAL:

If you are late for an appointment, it may be necessary to reschedule. I will do my best to accommodate you. In order to ensure the best service and experience, I encourage you to arrive 5 minutes prior to your scheduled appointment. If you are more than 15 minutes late and I am still able to accommodate you, a $15 late fee will be added to the cost of your service.